Shipping
Shipping information
GrüneStrasse operates from offices in Fairfax, Virginia and Holland, Michigan but ships from our warehouse in Tracy, California. We ship within 24 hours of your order, except on holidays and weekends, when our warehouse is closed.
FREE SHIPPING for Shellback purchases applies to orders in the United States only. GrüneStrasse delivers to most countries worldwide as detailed below:
- United States
- Canada
- Mexico
- Western Europe
- Eastern Europe
- Other Europe
- Western Asia
- Caribean
- Pacific Nations
- Middle East
- South America
- China
- Asia and Africa
– FREE SHIPPING on all orders over $75
– For orders under $75, local USPS rates apply
Price Estimate for (1) Backpack: $57.69 USD
Price Estimate for (1) Backpack: $60.15 USD
Price Estimate for (1) Backpack: $74.87 USD
Belgium, France, Germany, Great Britain, Ireland, Italy, Luxembourg, Netherlands, Vatican City
Price Estimate for (1) Backpack: $126.87 USD
Bulgaria, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Russia, Slovak Republic, Slovenia, South Africa
Price Estimate for (1) Backpack: $88.37 USD
Andorra, Austria, Azores, Denmark, Faroe Islands, Finland, Greece, Greenland, Iceland, Liechtenstein, Malta, Norway, Portugal, Spain, Sweden Switzerland
Price Estimate for (1) Backpack: $72.10 USD
Hong Kong, Singapore, Taiwan, Japan, Republic of Korea,
Price Estimate for (1) Backpack: $67.60 USD
Anguilla, Antiqua, Barbuda, Aruba, Bahamas, Barbados, Bermuda, British Virgin Islands, Cayman, Curacao, Dominica, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, St. Kitts, St. Lucia, St. Vincent, St. Maarten, Trinidad and Tobago, Turks and Caicos
Price Estimate for (1) Backpack: $83.01 USD
Australia, Guam, Indonesia, Macao, Malaysia, New Zealand, Philippines, Thailand, Vietnam
Price Estimate for (1) Backpack: $80.35 USD
Bahrain, Brunei Darussalam, Cyprus, Egypt, Israel, Jordan, Kuwait, Lebanon, Oman, Palestine, Qatar, Saudi Arabia, Syria, Turkey, UAE, Yemen, Oman
Price Estimate for (1) Backpack: $99.03 USD
Argentina, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, French Guiana, Guatemala, Guyana, Honduras, Nicaragua, Panama, Paraguay, Peru, Suriname, Uruguay, Venezuela
Price Estimate for (1) Backpack: $80.80 USD
Price Estimate for (1) Backpack: $123.96 USD
Afghanistan, Albania, Algeria, Angola, Armenia, Azerbaijan, Belarus, Bangledesh, Benin, Bhutan, Bosnia-Herzegovina, Botswana, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Croatia, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Fiji, French Polynesia, Gabon, Georgia, Republic of, Ghana, Guinea, Guinea-Bissau, India, Iraq, Kazakhstan, Kenya, Kyrgyzstan, Laos, Lesotho, Liberia, Libya, Macedonia Republic of, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nepal, New Caledonia, Niger, Nigeria, Pakistan, Papua New Guinea, Reunion, Rwanda, Samoa, San Marino, Senegal, Serbia Republic of, Seychelles, Sierra Leone, Sri Lanka, Swaziland, Tanzania, Togo, Tonga, Tunisia, Turkmenistan, Uganda, Ukraine, Uzbekistan, Vanuatu, Wallis and Futuna, Zambia, Zimbabwe
International Shipping Rates will be applied at Checkout
Tracking
After your order has been shipped you will receive an email which contains the link to the online tracking of FEDEX Domestic or International Shipping. Please be aware that it might take up to 24 hours from the receipt of your shipping confirmation email before the online tracking is visible.
Returns
We’re happy to offer an exchange or refund on undamaged items FREE OF CHARGE if you have ordered from the USA.
Orders within the United States
If you wish to exchange your order that you have received, we are only able to exchange the size or color of the product you originally ordered. We are not able to exchange from one product (eg a backpack) to another (eg a jacket). If you wish to change to a new product, please return your original order and make a new order on our website for the new product.
Orders to Other Countries
If you wish to exchange your order that you have received, we are only able to exchange the size or color of the product you originally ordered. We are not able to exchange from one product (eg a backpack) to another (eg a jacket). If you wish to change to a new product, please return your original order and make a new order on our website for the new product.
If you have ordered outside of the USA or you would like to return your product another way, you will need to pay all shipping costs of returning the goods, please email support@grunestrasse.com quoting your order number, state the reason for your return and then send direct to:
GrüneStrasse Backpack Co.
1413 Kurtz Road
McLean VA 22101
Shipping Policy
If you order Products from our site for delivery outside the USA, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Eco-Friendly Packaging
GrüneStrasse uses recycled mailers to ship our products and eliminates as much packaging waste as possible. Secondly, we do not produce product cards, warranty sheets, and user manuals on paper as those packaging additions tend to end up in the landfill within days.
GrüneStrasse Recycled Poly-Mailers:
- Are specifically designed to fit (1) Shellback backpack and assorted accessories. Waste not, want not.
- Are re-usable. The mailers can be used to send back returns or for use in another shipment of your choice.
- Are made from 100% recycled materials
- Durable, moisture, tear, and tamper resistant
Holland, MI 49423 USA | +1.202.731.5708
Hà Nội, Việt Nam | +84.096.960.4080
Contact Us
Still have concerns, let us know. We are glad to help!
VN
Số 1/66 Tô Ngọc Vân
Tây Hồ, Hà Nội, Việt Nam
+84.096.960.4080
Mission
To Provide High-Quality, All-Weather, Safety-Enhanced Transportation Solutions for Bicycle Commuters.