customer service channels
Frequently asked questions
You’re question may already be answered
When will I be able to buy a Shellback?
The Shellback series of Bike to Work backpack will go on sale in January 2020 on Kickstarter. Please stay tuned on this website for Kickstarter launch information. Also subscribe to our mailing list to ensure you get the latest in Kickstarter news, start and end dates, and new exciting GrüneStrasse products.
Is there a warranty?
Yes. All GrüneStrasse products come with a five year warranty. In consultation with you, we repair or replace as needed.
What does water-resistant and waterproof mean for this product?
Shellback’s Kordura 500D fabric is a waterproof fabric that has been heat-laminated to a polyurethane layer to keep the fabric lightweight and extremely durable. All exterior zippers are made from top YKK waterproof zippers. As a result, the Shellback is splash and rain resistant. The pack will take a big splash of water or a light rain without any moisture penetrating the pack. However, we know our fearless bike-to-work commuters will ride in torrential showers, hurricanes, blizzards, typhoons, and monsoons. That is why we added the Rain Cover to ensure the contents of the bag are protected in the worst weather imaginable.
The copy says that the Shellback will accommodate a 15” laptop. What are the exact measurements of the computer sleeve?
The computer sleeve is made from neoprene, giving your computer additional insurance in case of excessive moisture. The size of the neoprene is exactly 11 x 16″. All 15” laptops will fit easily, as will gaming laptops with extended batteries and width.
Where are these products made?
Our packs are made in Vietnam at a factory outside of Hanoi. The GrüneStrasse founder lives in Hanoi and is ON-SITE during backpack production. We’ve began our partnership with this family-run factory in late 2018 and have been duly impressed with their commitment to quality and treatment of workers
Where do you ship from?
We are a Michigan-based company with fulfillment centers in the United States, Hong Kong, and the Netherlands. Thus we can ship to nearly any location in the world except: Afghanistan, Bangladesh, Bosnia And Herzegovina, Cook Islands, Cuba, Faroe Islands, Fiji, French Polynesia, Guadeloupe, Guatemala, Kazakhstan, Kenya, Kyrgyzstan, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Mongolia, Myanmar, Syria.
Unfortunately, due to shipping methods, customs/ trade regulations, or our shipping capabilities we do not ship to these countries at this time. If you are from one of the above listed countries we would recommend using a shipping consolidator that specializes in shipping from the U.S to your country .
What about Value-Added Taxes, Duties, and Import Fees?
If your order total is over $20 USD, you may be charged custom fees. Customer will be responsible for all Customs, VAT, Duty and Tax Fees. Unfortunately we have no control over these fees as these fees are determined by local authorities.
I missed the Kickstarter campaign, is there still a way to order the Shellback Bike to Work backpack?
Yes! While we initiate the first production run of the Shellback backpack, we are continuing to take orders at our Second Chance Store. If you order now, you can still get the same great price and shipping we offered on Kickstarter. But act now, we’re closing the Second Chance Store on 31 March in order to prepare for our e-commerce site coming in May/June.
Questions? Comments? Requests? We are here for you.
Our E-Commerce store is coming soon!
We have limited quantity of The Shellbacker bike to work backpacks available. Make sure you don’t miss out on important updates from our team.
Số 1/66 Tô Ngọc Vân
Tây Hồ, Hà Nội, Việt Nam
To Provide High-Quality, All-Weather, Safety-Enhanced Transportation Solutions for Bicycle Commuters.