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    Frequently asked questions

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    Is there a warranty?

    Yes. All GrüneStrasse products come with a five year warranty. In consultation with you, we repair or replace as needed.

    What does water-resistant and waterproof mean for this product?

    Shellback’s Kordura 500D fabric is a waterproof fabric that has been heat-laminated to a polyurethane layer to keep the fabric lightweight and extremely durable.  All exterior zippers are made from top YKK waterproof zippers.  As a result, the Shellback is splash and rain resistant.  The pack will take a big splash of water or a light rain without any moisture penetrating the pack.  However, we know our fearless bike-to-work commuters will ride in torrential showers, hurricanes, blizzards, typhoons, and monsoons.  That is why we added the Rain Cover to ensure the contents of the bag are protected in the worst weather imaginable.

    The copy says that the Shellback will accommodate a 15” laptop. What are the exact measurements of the computer sleeve?

    The computer sleeve is made from neoprene, giving your computer additional insurance in case of excessive moisture.  The size of the neoprene is exactly 11 x 16″.  All 15” laptops will fit easily, as will gaming laptops with extended batteries and width.

    Where are these products made?

    Our packs are made in Vietnam at a factory outside of Hanoi.  The GrüneStrasse founder lives in Hanoi and is ON-SITE during backpack production. We’ve began our partnership with this family-run factory in late 2018 and have been duly impressed with their commitment to quality and treatment of workers

    Where do you ship from?

    We are a Michigan-based company with fulfillment centers in the United States, Hong Kong, and the Netherlands.  Thus we can ship to nearly any location in the world except:  Afghanistan, Bangladesh,  Bosnia And Herzegovina, Cook Islands, Cuba, Faroe Islands, Fiji, French Polynesia, Guadeloupe, Guatemala,  Kazakhstan, Kenya, Kyrgyzstan, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Mongolia, Myanmar, Syria.

    Unfortunately, due to shipping methods, customs/ trade regulations, or our shipping capabilities we do not ship to these countries at this time. If you are from one of the above listed countries we would recommend using a shipping consolidator that specializes in shipping from the U.S to your country .

    What about Value-Added Taxes, Duties, and Import Fees?

    If your order total is over $20 USD, you may be charged custom fees. Customer will be responsible for all Customs, VAT, Duty and Tax Fees. Unfortunately we have no control over these fees as these fees are determined by local authorities.

    Wow, the Shellback has more features and pockets than I expected. Is there a User's Manual?

    Right!? We weren’t kidding when we said the Shellback was “feature-rich.”  Our founder Aaron Weiss has made a number of videos that can be found on HERE or on YouTube that walks you through various pack features, to include:  
    – How to Pack and Use Your Shellback
    – How to Pack Your Suit
    – Shellback Hydration Features
    – EZ Access Pockets
    – Detachable Storage from Chest Straps

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    Questions? Comments? Requests? We are here for you.

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